top of page
Frequently Asked Questions
General
Remote MAs can support front desk calls, scheduling, insurance verification, prior authorizations, medical scribing, billing, and other administrative work. We define the role around your practice’s needs.
Tell us about your specialty, systems, schedule, and daily tasks. We’ll introduce candidates whose experience matches those requirements.
Yes. You can meet candidates before selecting the person you want to work with.
We coordinate the start date, schedule, system access, and training plan with your team. Your Remote MA then learns your practice’s specific workflows.
Your Client Success Manager is your point of contact for feedback, schedule changes, and service concerns.
We track working hours and require an end-of-day (EOD) report summarizing completed tasks, pending items, and any issues that need your attention. Your Client Success Manager also follows up on attendance and performance concerns.
Your Client Success Manager will step in to help continue the assigned tasks while we address the absence or concern. We’ll keep you updated and coordinate coverage or a replacement when needed.
Access to patient information is set up for the assigned role. We coordinate privacy requirements, system permissions, and a Business Associate Agreement where required.
Yes. We match candidates to the office hours you need and confirm the schedule before work begins.
Pricing starts at $9 per hour, with a 20-hour weekly minimum. We confirm the rate, schedule, and service terms before you begin.
bottom of page